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Great Starts with
Avendra
Sherry Phelps General Manager
Hyatt Regency
Huntington Beach
The management team at the newly opened Hyatt Regency
Resort & Spa at Huntington Beach credits Hyatt's
expertise for its hugely successful opening and gives kudos
to
Avendra for the incredible part they played in that success.
The luxurious
Spanish-style property, perched above the
ocean and surrounded by tropically landscaped grounds on
Pacific Coast Highway, opened in January 2003. With 517
rooms and suites, and over 100,000 sq ft of both indoor and
outdoor function space, the property is a meeting planners
dream and the largest ocean front meeting venue in
California. In addition to these impressive statistics, the
resort
also boasts a 20,000 square foot spa, three individually
themed restaurants, a retail village and a pedestrian
walkway
to the ocean that is as breathtaking as the ocean itself.
Even for sophisticated
operators, the detail involved in
getting a new property stocked and ready for occupancy is
daunting. "Hyatt has a wealth of experience and a support
team of exceptionally talented people who advised and
assisted us with the process," says Cormac O'Modhrain, the
general manager who came on board prior to opening.
"But on more than one occasion, it was clear that being an
Avendra customer made a difference in getting exactly the
products we wanted, and getting them delivered on time."
Cormac focuses on the
many relationships necessary to
open and operate a quality hotel property. "Avendra's
purchasing power has the ability to influence suppliers. We
saw them use their relationships to our advantage, when
we needed help they saw to it that help was provided and
ultimately guaranteed that we opened on time and with
all of the products necessary to provide our guests with
the exclusive experience they were expecting. Our
opening was flawless."
A Toast to the
Details
Avendra assisted with many of the details that helped
ensure the hotel was ready and opened in time. Marian
Schwartz, the property's director of purchasing, recalls
that
Avendra coordinated with US Foodservice to work with the
hotel eight weeks ahead of time, on site, setting up smooth
operations.
It might not sound like
a big thing, but Avendra's
knowledge of the industry and products helped the Hyatt
Regency Huntington Beach with the big issues - as well as
the seemingly small tasks. Avendra made sure that the
labels were removed from the thousands of pieces of new
stemware prior to delivery. "Avendra's attention to detail,
in
this case, saved hundreds of hours of hotel staff time,"
says
Marian.
"We hear regularly from
the Avendra representatives,"
Cormac says. "We feel they're constantly looking out for
our best interests. When they say, 'look, you could get a
better deal this way,' we always listen."
www.avendra.com (866) AVENDRA
Client Case Study
Hyatt Regency Huntington Beach Resort & Spa
". . . it was clear that being an Avendra customer
made a difference in getting exactly the
products we wanted, and getting them
delivered on time."
For more information on putting Avendra to work for you call
(866) AVENDRA or email us at sales@avendra.com.
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