Press Release courtesy
Look Look By Kristin Young
Attracting the Elusive Junior
Like charting the movements of exotic wildlife,
tracking the shopping patterns of the often fickle
Generation Y customer can be tricky business.
In Southern California, where teen girls treat
shopping like breathing, retailers recognize the
area's junior hub status and are responding in
force. The busiest areas continue to be
retail'as'entertainment centers, followed by popular
pedestrian promenades. But a new generation of
stores is sprouting up, eager to grab a chunk of
this group's awesome spending power. Observers say
that with the increased competition among
youth'oriented retailers, there's more pressure than
ever to stay in tune with this customer.
The spending power of Gen Y (ages 14 to 30) will
reach $135 billion by 2001, jumping to $145 billion
by 2005, according to Look'Look, a global youth
market research firm based in Hollywood.
"I've seen numbers as high as $165 billion,"
observed Claudine Murphy, executive vice president.
"Kids change so fast. Trends change so fast.
[Retailers] need to know yesterday what kids are
thinking today. Ten years ago, retailers didn't want
teenagers in stores because they thought they were
stealing or something," Murphy continued. "Today,
there is all this money being spent to attract this
demographic."
Roxy is especially adept at conveying its concept to
the junior customer. The
Huntington Beach, Calif'based surfwear maker
opened its first flagship at South Coast Plaza in
Costa Mesa, with a 1,500'square'foot unit in early
August. It already appears to be reaping rewards.
Also visit Huntington Beach
Shopping and Main
Street shops.
The store is visually strong with a
five'times'larger' than'life girl surfer ducking the
waves, Seventies antique lamps and glass mosaic
details.
Calling the store a success, Randy Hild, Roxy vice
president, said the Orange County teen consumer is
extremely brand savvy and has large amounts of
discretionary income.
"[We said internally] that if it was successful, we
would rolI more of them out," he said.
Then there is music. Potter said one of the most
difficult elements that retailers must capture is
Gen Y's musical tastes.
One retailer new to the local scene that tracks
teens' music preferences is Washington, D.C.'based
Up Against the Wall. In August, the streetwear
retailer opened its first unit in Southern
California at the Fox Hills Mall in Culver City.
There, a deejay spins vinyl from Thursday through
Saturday. The company has slated an October opening
for a second unit at the Galleria at South Bay in
Redondo Beach.
"You have to really be connected to the
entertainment industry," said Wendy Red, the
retailer's fashion director and buyer. "You really
can't just go home and watch the news and go to bed.
I go to clubs to enhance what I'm doing. I really
pay attention."
It seems to be paying off. The stores are projected
to reach sales of between $1 million and $2 million
during the first year, but Red said the Fox Hills
store is already surpassing those expectations.
Retail'as'entertainment centers are also hanging
onto their relevance in the junior market. Look'Look
recently surveyed 500 young adults between the ages
of 14 and 24 at five malls in Los Angeles and Orange
Counties. The verdict' "They are spending versus
hanging out," said Murphy. "We asked them if they
were bored, would they still come to hang out, and
they said, 'Yeah, we'd come here if we were bored."
At The Block at Orange, a
gargantuan, 800,000' square'foot mall near
Disneyland, teens are especially busy on Friday
nights and Saturday days, according to a spokeswoman
there. The open-air center accommodates up to
200,000 people a week, and a sizable chunk is the
junior customer, thanks in part to the area's first
Vans indoor skate park. Sales at The Block average
$400 per square foot each year.
"They come, hang out, meet people and want their
friends to hang out with them here," said Christine
Carpenter, senior marketing director. "They come
here to be entertained and then they see the
shopping."
As for what they are buying, Murphy said the group
is homing in on white'trash chic as well as
punk'preppy looks.
At The Block's Ron Jon Surf Shop, the 13'to'25 age
group is reportedly tapping into the Eighties punk
trend and shelling out between $10 and $150 for
tartan plaids, nail'head T'shirts and skin prints.
Moreover, the junior customer is increasingly savvy
when it comes to fabrication, according to one
buyer.
"They're coming in looking for microfibers, whereas
a few years ago, they would come in for a certain
silhouette," said Nicole Meyers, a junior sportswear
buyer for the chain.
And gone are the days when all junior customers
dressed to the same beat.
"It's funny because there are multiple trends
happening at once," said Meyers. "We think it has to
do with being an individual today and wearing what
you want to wear."
Murphy concurred. "There is a layer of irony," she
said. "They use separate ideas and mix them
together. They still want to have ownership of their
style."
Gen Y is also heading to
Irvine Spectrum Center, a retail complex in
nearby Irvine, where live entertainment, like
magicians and bands, helps to attract this
particular age group, said a spokeswoman. She rioted
that 18 percent of the center's shoppers are teen
girls.
"This is a huge group, and they have a lot of money
to spend. So, we try to create an environment that's
surprising and different every time they visit,"
said Michelle Bohrer, director of sales and
marketing for the center.
One of the center's busiest stores is Limbo Lounge,
where the junior customer, ages 13 to 25, is
snatching up leather, animal skins, studding details
and tartan plaids from the chain, which now counts
4,000 units across the U.S.
"It's definitely all about excess," said Tonya
LaBarrie, design director of Wet Seal/Contempo
Casuals, the parent company. LaBarrie said the most,
popular labels are Dollhouse, Bubblegum and Coolwear
at the Irvine Spectrum store, one of its busiest
units in Southern California.
At the original retail'as'entertainment complex,
Universal Citywalk in Universal City, several
retailers are attracting attention among this crowd.
The 393,000'square'foot shopping area is adjacent to
the Universal Studios theme park. The complex boasts
disco bowling, NASCAR virtual racing and concerts
geared toward teens who come here from the San
Fernando Valley and Los Angeles regions. Hot Topic,
Vans, Skechers, Quiksilver
and Atomic Garage are among the more frequented
stores here.
"These retailers are doing extraordinarily well,"
said Norm Rich, senior vice president and general
manager of Universal Citywalk, noting there is a
wait'list of retailers wanting space at the complex.
Universal Citywalk officials reported that, on
average 60,000 people visit the outdoor center, a
third of them Gen Y.
Citywalk is investing "tremendous" entertainment
dollars into live concerts on weekends and special
events to entice the group, said Ron Herman, vice
president of marketing and sales.
"We find them to be very good customers," he said.
"We welcome them and will continue to invest in
them."
The Zone is a recent effort by Glendale Galleria in
nearby Glendale to cater to the Gen Y girl. Premium,
Juxtapose and Verona's Cat Walk are shops that
recently opened units there. A spokeswoman at the
Zone declined to disclose sales figures, but said
business has been "great."
Young girls are buying clubby merchandise such as
studded leather pants, fake fur jackets in Day'glo
greens and purples and fake eyelashes from Verona's
Cat Walk, according to owner Cody Verona. Typical
sales run from $36 to $400, she said.
Several retailers on Southern California's main
streets are equally pleased with their Gen Y locals.
Main Street at Huntington Beach is another hot
destination for the junior shopper, a customer that
is lured to the area by the vibrant surf and skate
scene there. Juniors stop at Huntington Surf & Sport
where they spend between $12 and $80 on average.
"[This area] is a catalyst and a microcosm of the
whole surf industry," said Dean Bradley, creative
director of HS&S. "You can generally see just about
[any trend] on the street . You see it here and then
it spreads inland."
Each weekend, Rick Paris, owner of Surf Like a Girl,
with two locations in Hermosa Beach and Manhattan
Beach, takes about 15 girls on a surfing trip to
better tap into his customer. Paris picks up the
girls in "The Betty Bus," a vehicle painted with
baby blue flames and flowers in which the girls can
play their own music.
"It creates loyalty," he said. "I'm just driving the
bus, but I get to see their tastes, listen when
they're laughing and hear their conversations. It's
all about fun, and I want to be a part of it."
"I'm a small store, but I'm really happy," said
Miller, stating the store has been thriving. "I've
learned how to survive through the bad times. I've
learned that you don't buy the house when you don't
have the money. But, I don't complain anymore."
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